Frequently Asked Questions

Getting Started

Where do I find Fleet Complete web software and how do I access it?

Your Fleet Complete web based software can be accessed from http://web.fleetcomplete.com.au you will need your login credentials and database ID. If you do not have access to these, please contact your System Administrator or alternatively contact our Customer Support Team on 1300 653 395.

What are the system requirements to download Fleet Complete?

In order to access the Fleet Complete web based software your computer must meet the following minimum requirements:

Windows 7 (SP or later)
Additional Windows Updates may be required
Minimum 1GB Memory (Dual processor 2GB or more recommended)
128MB or higher video card with a high quality display is recommended
A modern version of web browser such as Internet Explorer, Google Chrome or Safari
1.5Mbps minimum (3+Mbps recommended) Internet Connection

Does Fleet Complete work on a Mac?

The Fleet Complete Web Based software is compatible with MAC, iPhone & iPad.

I don't have my login credentials. Where do I get them?

The administrator login credentials were e-mailed to the contact we have on file when the account was created. If you are the administrator and need us to re-send the information please contact technical support at helpdesk@fleetcomplete.com.au and they will gladly re-send it. If you are not the administrator you can contact the person in your company responsible for Fleet Complete and they can create a log in for you.

I forgot my Fleet Complete password. What do I do?

If for whatever reason you forget your Fleet Complete password, open your Fleet Complete application, and in the Login window, enter your User Name and Client ID (by default, the application stores the User Login and Client ID last entered), and under the Password field, click the link "Having trouble signing in?". An email from noreply@fleetcomplete.com will be sent to the email address assigned to your User ID with your login credentials, including your password.

Tracking Screen

Can we track all vehicles on one screen?

Depending on the zoom level on the map you may be able to get a view of all of your drivers in one window. Alternatively, you can open separate smaller tracking windows for some or all assets and tile them on a single screen to see where every selected asset is at any given time. To do so, from the map items panel in the tracking screen, click on a desired asset and select the Zoom To option.

For more information please refer to our Tracking QRC>>

From the Tracking Screen, when viewing the map in Aerial view, I see a white screen with cameras instead of a satellite image. Why?

When you see the picture of the camera with the slash through it on your map, it means that satellite images for this area are unavailable at that altitude.

For example, there may be images at 1.6KM altitude but not at the 1KM setting or closer. This varies from place to place. A lot of this has to do with what the weather is like or the time of day when a photo satellite is passing over and doing a “sweep”. If it is night, no usable photo can be taken, and the same goes for heavy cloud cover. In time, surely closer images will become available.

What do the colours of the vehicle icons mean in Fleet Complete?

Assets are shown with the icon representing the Asset Type that your organisation allocated for the asset; the icon can be changed by accessing the main menu, selecting the Assets, Asset Types menu, by clicking on the icon you will have the option to choose the icon that best suits the fleet group and click on the save option.

What is the margin of error regarding location of vehicle on map?

This depends on the quality of the GPS reading at that moment, but if it is of high quality, an excellent reading can be off by around 3 metres. The map images are not military grade satellite images. That technology is currently not available due to privacy laws. Some images may be slightly skewed and hence the impression could be that the position of an asset seems to be "off".

How do I change the information in the tracking screen from Miles to Kilometers and vice versa?

From the main menu, under Settings, select My Profile, click on the Configuration Tab on the left, navigate to the Units of Measurement section, select Metric from the drop down options, click on the Save icon in the top right of the pop-up window.

Some of the road speeds being posted seem out of date or incorrect. Why is that and how can it be fixed?

The road speeds are updated from a third-party. In new developments it is possible that the posted speed is not available or is incorrect. To update us on correct road speeds clients can access The Speed Limit Update Portal here.

Configuration

When setting up work schedules can you set it up to accommodate resources that work unconventional hours like 10 days on and 4 days off?

The system uses the schedules in the reporting and rules in order to filter information and alerts by occurrences during work hours, outside of work hours or at any time. It is based on a 24-hour clock and a 7 day week. These schedules are applied to the assets and resources if need be. It is not designed to take into consideration the days that a particular asset or driver are on or off work.

Can maintenance cost be tracked?

Yes! Fleet Complete has a maintenance component that allows you to not only track various fleet related costs but to receive notifications when oil changes, inspections and other important maintenance items are due.

Points of Interest (POI)

How do I set up a POI when there is no physical address, for example a construction site?

Points of Interests can be created right from the map. A user can simply find an address nearby and locate the desired area on the map. Right-click on the desired area select Add POI Here and the POI creation window will appear. Users can then use the radius to identify the area or clear the POI and draw the borders manually with the "Area" option.

For more information refer to our Working with POIs QRC>>

How do you change the colours of the POI?

The colour or icon shown is defined by the POI Type selected. When creating POI Types, in order to group your different POI's, you will be required to select an icon (used with the "radius") and the colour (used with "Area"). When creating the POI users can then simply click on the option for POI Types and change the values at any time.

Is there a way to hide your POI icons on your map?

From the Tracking window, click on the ellipsis button (3 vertical dots) in the top right corner, a map settings menu will appear, from the menu you can choose whether to Show POIs or hide them from the map.

I have many POIs to add. Is there a way to upload them all at once?

Yes! There is an Import POI option in Fleet Complete that allows you to upload a large number of Points of Interests into Fleet Complete. The help section of Fleet Complete discusses the required format in greater detail. Please contact our support team for more information.

Are there any predetermined Points of Interest such as coffee shops or restaurants that we can import?

We do not have such lists to provide.

Rules

What is the best way to track if there is any weekend use on a vehicle?

Work schedules can be created and customised to reflect the actual working hours (ex. Monday - Friday, 9:00am - 5:00pm) and be assigned to both assets and resources. Rules can then be created to alert you when the assets are used outside of their regular work hours. Additionally, reports can be run specifically for outside work hours usage.

Can alerts be sent via text message?

The alerts are all sent via e-mail. There are however third-party sources that can provide users with an e-mail address that corresponds to their mobile phone number and will convert e-mails into text messages. Please contact our Customer Service team for more information on 1300 653 395.

Where can we find a definition of each Rule?

From the main menu, select 'Manage' and then 'Rules'. Each of the rules for your database will be listed on the left hand side. Select each rule to view it's definition, which will appear under the title for that rule in the General tab.

Can you assign rules to employees (or resources) as opposed to assets?

Rules are assigned to assets only. Ensuring that the correct resource is assigned at all times allows users to identify which resources are triggering the rules.

Reports

Is there a report that can quickly tell me the first ignition on and last ignition off?

There are several reports that show engine on and engine off times, however, if you are using work schedules for your assets you can use the work schedule report which places the scheduled start and end times next to the first ignition on and last ignition off times for an easy comparison.

Does the idling report include occasions where the PTO (Power Take Off) is on?

Yes! The idling report has a column that displays Idling Time, PTO Time and Net Idle time which subtracts the PTO time from the Idle duration.

We need to report by state/territory how much we travel for Fuel Tax purposes. How can I track the distance driven by my trucks by State or Territory?

The Fleet Complete Distance report breaks down the distance driven by state and further breaks the information down by Main and Private Roads. That report can easily be configured to calculate the totals by state, by vehicle or both for you.

There are reports I will want on a regular basis. Can they be automated?

Besides giving you access to 12 months of report data whenever you need to, the Report Schedules function from the reporting icon in the toolbar will allow you to select and configure reports to be generated and e-mailed automatically on a daily or weekly basis.

For more information please refer to our Working with Report Schedules QRC>>

Support

How do I request Training?

Web based training is complimentary. Weekly webinars are available to all customers with an open registration that provide a very detailed overview of the application. You can register here. One-on-One training can also be requested with one of our trainers. Call us at 1300 653 395 or fill out a training request form here.

How do I contact Support?

Please feel free to fill out the Contact form, call 1300 653 395 or email helpdesk@fleetcomplete.com.au

How do I order more devices?

To order more devices of services please contact your Sales Representative.

Is there a booklet or user guide for Fleet Complete?

There is a very comprehensive list of Quick Reference Cards users can reference at any time.